You have 2 payment methods available, both for subscriptions and for database packages:
1) Payment by bank payment order:
after receiving an order from you through: website, email, telephone, etc. we will send you the contract + proforma invoice at the email address indicated by you. The contract includes all the elements that ensure the smooth running of the transaction: the detailed description of the database that you will receive (table head), no. of records (quantity) delivery email address, delivery date, etc. After making the payment, you can optionally send us the proof of payment (printscreen of the OP) by email / whatsapp, etc. The database is delivered in max. 48h (usually under 24h) from the receipt of the payment, by sending the file containing the database ordered on your email address.
2) Payment by card via PlatiOnline:
You can pay online with your personal or business card, under complete security conditions. Cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have CVV2 / CVC2) codes.
No additional transaction fee is charged.
Card data processing is done exclusively on PlatiOnline servers.
The security of your information is guaranteed by the fact that PlatiOnline does not store the confidential data of your card, but sends it encrypted on a secure connection to the processor bank. That way your information is secure.
Regardless of the currency you have in your account, the transactions are made in lei, at the exchange rate of your bank.
For card payment, the transaction will appear on your account statement under the name: clientsolutions
Since all ordered products are digital products, their delivery is made exclusively through:
- email to the address indicated by you or
- by accessing a download link.
Delivery fee is 0 (free) for both variants
Delivery time is max. 48h (usually under 24h) from the receipt of your payment.
Cancellation and refund policy
Canceling a transaction
By their nature (personalized databases) our products can no longer be returned and request the reimbursement of their value after their realization and delivery to you (you also receive an announcement SMS)
Therefore, canceling any order made and requesting the refund of the value is possible only before the delivery (receipt of the announcement SMS) or, in the case of subscriptions, only before sending the first file with information.
After canceling a card transaction, the issuing bank will unlock the blocked amount in the client’s account within 1-30 days, depending on its policy.
Repayment / refund of the transaction
In the above conditions, for the orders paid with the card the amount will be returned on the same card used for trading, within 3-30 days from accepting the return. The amount will be reduced with the amount of 23 lei representing processing fees by clientsolutions.